Frequently Asked Questions

Frequently Asked Questions
Do you do custom orders?

I sure do. Just send me a message via the contact us page to arrange.

Will I receive the actual product shown in the photo?

Probably not. The physical item that was photographed has probably sold or I have pinched it for my personal collection. The piece that you will receive is the exact same design - the same number/ size of beads, strung in the same order, finished in the same way. 

I'd like to send my order as a gift, can you do gift wrapping?

All items come beautifully packaged and so in a way, all items are gift wrapped! If you would like a message to be included with your order, please let me a message at checkout. 

Are your products safe for children?

All Lola and Pearl products are intended for children over 36 months of age.

Polymer clay is a PVC base and due to its composition, it is not teething baby friendly (often confused with silicone jewellery).

It is important that care and caution is maintained when children are in the vicinity of your jewellery.

Are your products waterproof?

Yes, but we don’t recommend you get them too wet! To maximise the longevitiy of your jewellery, it is best to avoid water, however, they wont dissolve if they do get a bit wet!

Do you ship internationally?

Yes, but it can be a bit expensive so please use the contact us page to receive a shipping estimate.

What is Afterpay?

Afterpay is a simple and easy payment option for online shoppers. Shoppers can select Afterpay to pay off your purchase but have your products sent to you straight away! Afterpay splits your payments over four equal instalments due every fortnight.

PLEASE NOTE:

To apply for Afterpay, you must:

- live in Australia, 

- be over the age of 18 

- have a debit or credit card. 

There are no additional fees applied if you select Afterpay to pay for your order. 

Please refer to Afterpay’s terms and conditions here.

What metal are the earrings made from?
  • Standard clay studs: silver plated backings
  • Silver studs/ French droplets: silver plated backings
  • Rose gold studs/ French droplets: rose gold plated copper
  • Pendant earrings: silver plated backings
  • Tassel earrings: silver plated backings
  • Party tassel earrings: stainless steel backings
  • Teardrop studs: stainless steel backings

Here are the most frequently asked questions about our products.

If your question isn't listed feel free to contact us via our website, email us or get in touch via social media.